Effective Date: 11th June 2025
Welcome to Topfix, a complete on-demand booking service platform. By accessing or using our website, mobile applications, and related services (collectively, the “Platform”), you agree to comply with and be bound by the following Terms and Conditions (“Terms”). Please read them carefully. If you do not agree to these Terms, you may not use the Platform.
1. About Topfix
Topfix is a multi-provider on-demand service marketplace that connects users with service providers and servicemen. The Platform allows customers to book various home and professional services, while providers can manage their service offerings through a dedicated panel.
2. User Eligibility
You must be at least 18 years old to use Topfix. By using the Platform, you represent that you have the legal authority to enter into these Terms and to use the services offered.
3. Account Registration and Security
You must register for an account to access certain features of the Platform.
You are responsible for maintaining the confidentiality of your account credentials.
You agree to provide accurate, current, and complete information during registration.
You may log in using email, phone number, Google, or Facebook account.
4. Services and Bookings
Topfix enables customers to schedule and book services offered by various independent providers.
Booking confirmation is subject to provider availability and acceptance.
Services may be scheduled for immediate or future dates, with tracking available via the app.
Direct booking with preferred providers and customized booking requests are supported.
5. Payments
Multiple payment methods are supported, including digital payment, cash after service, and wallet payment.
Loyalty points and referral bonuses can be used as partial payments.
All transactions are securely processed.
6. Cancellations and Refunds
Cancellation and refund policies are governed by the Platform’s Cancellation & Refund Policy (available on the legal pages).
Providers may have their own terms regarding cancellations and refunds, which will be communicated during booking.
7. Provider and Serviceman Conduct
Providers and servicemen are responsible for the quality, safety, and legality of the services they offer.
Topfix is not the employer of the providers or servicemen.
Providers must adhere to local laws, licensing, and compliance requirements.
8. Content and Promotional Materials
Topfix may display promotional banners, push notifications, and special offers within the app and website.
Users may receive communications regarding promotions, offers, and service updates.
9. Intellectual Property
The Platform and its content, features, and functionality are the intellectual property of Topfix and its licensors.
You may not copy, reproduce, or distribute any content from the Platform without prior written consent.
10. Data Privacy
Your personal data will be handled in accordance with our Privacy Policy (available on the legal pages).
Users can manage their personal information, view transaction and booking history, and delete their accounts.
11. Account Termination
Users may delete their accounts at any time from the respective apps or website.
Topfix reserves the right to suspend or terminate accounts that violate these Terms.
12. Limitation of Liability
Topfix is a technology platform that facilitates connections between users and providers.
Topfix is not liable for any direct or indirect damages arising from the use of services booked through the Platform.
Users agree to hold Topfix harmless from any disputes or claims arising from provider services.
13. Modifications to Terms
Topfix reserves the right to update these Terms at any time.
Updated Terms will be effective upon posting on the Platform.
Continued use of the Platform after changes are posted constitutes acceptance of the new Terms.
14. Governing Law
These Terms are governed by and construed in accordance with the laws of [Saudi Arabia/Riyadh].
Any disputes arising out of these Terms will be resolved in the courts of [Saudi Arabia].
15. Contact Us
For any questions, concerns, or support, please contact us via:
Email: info@topfix.sa
Phone: +966 54 400 0210
Help & Support Section: Available in the Topfix App and Website.
By using Topfix, you acknowledge that you have read, understood, and agree to these Terms and Conditions.
