Topfix - Cancellation Policy

Effective Date: 11th June 2025
Last Updated: 11th June 2025

At Topfix, we understand that plans can change. This Cancellation Policy outlines how and when customers or providers can cancel a service booking.

1. Customer-Initiated Cancellations

Customers may cancel a booking anytime before the serviceman starts the job.

Cancellations can be done through the Topfix app or website under the “Bookings” section.

If a booking is canceled after the serviceman has started traveling or begun the job, cancellation may not be allowed.

Note:

Excessive last-minute cancellations may lead to temporary suspension or booking restrictions for the user.

2. Provider-Initiated Cancellations

Providers/servicemen may cancel a service in situations such as:

Sudden unavailability or emergency.

Access/location issues.

Mismatch in job expectations.

In such cases:

The customer will be notified immediately.

The customer may reschedule or book a different provider.

3. No-Show Policy

If a customer is not available at the scheduled time and location:

The serviceman may wait for a reasonable period.

If the customer remains unreachable, the booking will be marked as a “No-Show”.

Repeated no-shows may result in limitations on future bookings.