Effective Date: 11th June 2025
Last Updated: 11th June 2025
Topfix ("we," "our," "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect your information when you use the Topfix website, mobile apps, and related services (collectively, the "Platform").
By using Topfix, you consent to the practices described in this policy.
1. Information We Collect
a. Information You Provide to Us
Account Information: Name, phone number, email address, profile photo, login credentials.
Booking Information: Service requests, scheduled services, booking preferences.
Payment Information: Billing address, transaction details (handled by third-party secure payment gateways).
Location Information: Address(es) provided by users, current location (if permission granted).
Communication Information: Emails, support requests, chat messages, reviews, and feedback.
Optional Information: Referral codes, loyalty points activity.
b. Information Collected Automatically
Device Information: Device type, operating system, IP address, browser type.
Usage Information: App usage data, features used, time spent, interaction patterns.
Cookies and Tracking: We use cookies and similar technologies to improve user experience.
c. Information from Third Parties
Social login data from Google, Facebook (if used to sign in).
Referral information.
2. How We Use Your Information
We use the information we collect to:
Provide, operate, and maintain the Topfix Platform.
Process bookings and payments.
Personalize your experience (including language, light/dark mode).
Send important notifications about bookings, promotions, and service updates.
Manage loyalty programs, referral bonuses, and promotional offers.
Provide customer support and resolve disputes.
Ensure platform security and prevent fraud.
Improve and develop new features of the Platform.
Comply with legal obligations.
3. Sharing Your Information
We may share your information with:
Service Providers: Providers and servicemen you book services from.
Payment Processors: To process transactions securely.
Business Partners: For referral programs or promotional partnerships (with your consent).
Law Enforcement: If required by law or in response to legal processes.
Internal Business Operations: With our employees, contractors, and affiliates for business operations.
We do not sell your personal information to third parties.
4. Data Retention
We retain your personal information as long as your account is active or as necessary to provide services and comply with legal obligations.
You can delete your account anytime via the app or website, after which we will delete your personal data except where retention is legally required.
5. Security of Your Information
We implement industry-standard security measures to protect your personal data, including:
Encrypted communication (SSL/TLS).
Secure storage of sensitive data.
Recaptcha protection on login pages.
Role-based access control for employee and admin panels.
Regular security audits and database backups.
6. Your Choices and Rights
Access & Update: You can access and update your personal data through your profile settings
Delete: You can delete your account and personal data via the Platform.
Marketing Communications: You can opt-out of promotional emails via unsubscribe links.
7. Children’s Privacy
Topfix is not intended for use by children under the age of 18. We do not knowingly collect personal information from children.
8. International Data Transfers
If you use Topfix outside your home country, your information may be transferred to and processed in other countries where data protection laws may differ.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on the Platform, and the "Last Updated" date will be revised.
Your continued use of Topfix after changes are posted constitutes your acceptance of the updated policy.
10. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
Email: info@topfix.sa
Phone: +966 54 400 0210
Help & Support Section: Available in the Topfix App and Website.
By using Topfix, you acknowledge that you have read, understood, and agree to this Privacy Policy.
