Topfix - Refund Policy

Effective Date: 11th June 2025
Last Updated: 11th June 2025

Topfix services are payable through Cash on Delivery (COD) after the service is completed. Since no prepayment or online transaction is involved, the refund process is limited and applies only under specific conditions.

1. Payment Responsibility

Customers pay directly to the provider/serviceman only after the service is completed to satisfaction.

Since Topfix does not collect any advance payments, we do not issue refunds directly.

2. Refund Eligibility

Refunds may be applicable only if:

The customer made an offline advance payment directly to the provider (in rare cases), and the service was not delivered.

The provider agrees to refund due to poor service, wrong service delivery, or non-availability.

In these cases:

The refund must be handled directly between the customer and the provider.

Topfix can assist by reviewing the case and helping mediate the situation but is not financially responsible for refunds.

3. Complaint Handling

If a customer is dissatisfied and refuses to make the payment:

The issue should be reported immediately through the Help & Support section.

Our support team will investigate and work toward a fair resolution.

4. No Cash Refunds by Topfix

Topfix does not:

Accept online payments.

Issue cash refunds or digital reimbursements.

All monetary disputes are to be resolved directly with the provider, with support assistance from Topfix if needed.

5. Contact for Dispute Support

If you need help with a service issue or provider refund:

Email: info@topfix.sa

Phone: +966 54 400 0210

App Support: Use the Help & Support section in the app